Organization settings
Your organization settings define the basics of how your Vendor Space account is configured. These details appear in emails sent to vendors and throughout your workspace.
Accessing Organization Settings
Click Settings in the left sidebar.
Select the Organization tab.
What You Can Configure
Organization Name
The name of your business or organization. This appears in emails, the vendor portal, and payment pages.
Your organization's contact email. Vendor-facing emails display this as the sender or reply-to address.
Timezone
The timezone used for scheduling emails, reminders, and displaying dates throughout Vendor Space.
Currency
The currency used for product pricing, payment links, and transaction displays. Supported: USD, CAD, GBP, EUR, AUD.
Tax Rate
A default tax percentage applied to new events. Vendors see tax as a separate line item at checkout.
Tax Label
A label for the tax line item (e.g., HST, VAT, GST). Displayed alongside the rate on vendor invoices.
Updating Your Settings
Click into the field you want to change.
Enter the new value.
Click Save.
Changes take effect immediately.
Organization Name
Your organization name appears in several places:
Email headers -- Vendors see it as the sender name.
Payment pages -- Shown on the Stripe Checkout page when vendors make a payment.
Vendor portal -- Displayed at the top of the vendor's portal view.
Make sure this matches the name your vendors know you by. For example, if your business is officially "Springfield Events LLC" but vendors know you as "Springfield Markets," use the name vendors will recognize.
Email Address
This is the email address associated with your organization in Vendor Space. It is used as the reply-to address on automated emails, so when a vendor hits "reply" on a payment link or reminder, their response goes to this address.
Tip: Use a monitored inbox for your organization email. If vendors reply to automated messages, you want to make sure someone sees those replies.
Currency
The currency setting determines how prices are displayed and charged across all your events:
Product pricing -- Booth, add-on, and sponsorship prices are displayed in this currency.
Stripe checkout -- Vendor payments are processed in this currency.
Transaction reports -- Revenue and payment totals use this currency.
Supported currencies: USD, CAD, GBP, EUR, AUD.
Tip: Set your currency before creating products and payment links. Changing it later does not retroactively update existing prices or transactions.
Tax Defaults
If you need to charge sales tax, HST, VAT, or GST on vendor payments, configure your default tax rate and label here. These defaults are automatically applied to new events you create.
Tax Rate -- Enter a percentage (e.g., 13 for 13% HST). Set to 0 if you do not charge tax.
Tax Label -- A short label shown to vendors at checkout (e.g., "HST", "VAT", "Sales Tax").
Tax is calculated on the subtotal and added as a separate line item in Stripe checkout. Each event can override these defaults in its own settings.
Tip: Historical orders snapshot the tax rate and label at the time of purchase. Changing your tax rate only affects future checkouts, not past orders.
Timezone
The timezone setting affects:
Scheduled emails and reminders -- A reminder set for "9:00 AM" sends at 9:00 AM in your configured timezone.
Date and time displays -- Event dates, task due dates, and timestamps throughout Vendor Space reflect your timezone.
Vendor-facing emails -- Times mentioned in emails to vendors use your timezone.
Choose the timezone where you and your team are based, or where your events primarily take place.
Tip: If you run events across multiple time zones, set your organization timezone to the one you work from most often. Event-specific times can be noted in event descriptions for clarity.
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