Issuing refunds
Sometimes you need to return a payment to a vendor, whether due to a cancellation, a pricing error, or a change of plans. Vendor Space lets you process refunds directly from the Transactions page without needing to log into Stripe separately.
How to issue a refund
Go to Transactions in the sidebar.
Find the transaction you want to refund. Use the filters or search to locate it quickly.
Click Refund on the transaction.
Enter the refund amount. You can issue a full or partial refund.
Enter a reason for the refund. This is for your own records.
Click Confirm to process the refund.
The refund is submitted to Stripe and the vendor is notified by email once it has been processed.
Tip: Partial refunds are useful when a vendor cancels an add-on but keeps their booth, or when you need to adjust pricing after the fact.
Refund statuses
After you initiate a refund, it moves through the following stages:
Pending
Refund has been submitted and is waiting to be processed
Processing
Stripe is actively processing the refund
Succeeded
Refund has been completed and funds returned to the vendor
Failed
Refund could not be processed (see below for common reasons)
Tip: Most refunds are processed within 5 to 10 business days, depending on the vendor's bank. If a vendor asks when they will see the funds, let them know it may take up to 10 business days to appear on their statement.
What the vendor sees
When a refund is processed:
The vendor receives an email notification confirming the refund amount and the associated event.
The refunded amount appears on their card or bank statement, typically within 5 to 10 business days.
Common reasons a refund might fail
The vendor's original payment method is no longer valid (expired card, closed account).
The refund amount exceeds the original transaction amount.
Too much time has passed since the original charge (Stripe typically allows refunds up to 180 days after the payment).
If a refund fails, you will see the "Failed" status on the transaction. In that case, you may need to arrange an alternative method of reimbursement with the vendor directly.
Things to keep in mind
Transaction fees are not refunded. When you issue a refund, the Vendor Space transaction fee from the original payment is not returned. Stripe's processing fees follow Stripe's own refund policy.
Refunds cannot be undone. Once confirmed, a refund cannot be reversed. Double-check the amount and vendor before clicking Confirm.
Partial refunds can be issued multiple times on the same transaction, as long as the total refunded does not exceed the original payment amount.
Tip: Before issuing a refund, communicate with the vendor first to confirm the details. This helps avoid any confusion about the amount or reason.
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