Portal overview
The Vendor Portal is your vendors' window into everything related to their participation in your event. It gives them the information they need without requiring a Vendor Space account or any setup on their end.
What Vendors See
When a vendor opens their portal link, they land on a clean, straightforward page with the following sections:
Event Details
At the top, vendors see the key facts about the event they are registered for:
Event name and date
Venue name and address
Event hours (setup time and public hours)
Any special instructions you have added
Booth Assignment
Once you assign a vendor to a booth, they can see:
Booth number or name
Booth size and location description
Any add-ons included with their booking
Payment Status
Vendors can check the status of their payment at any time:
Unpaid
Outstanding balance with a link to complete payment
Paid
Confirmation that payment has been received, with the amount and date
Partially Paid
Amount paid so far and the remaining balance
Refunded
Refund confirmation with the refunded amount
Messages
Vendors can view and reply to messages from your organization directly in the portal. This keeps all communication in one thread without switching to email.
No Account Required
One of the most important things to communicate to your vendors: they do not need to create an account, remember a password, or download an app. The portal link is all they need.
This is especially helpful for vendors who:
Participate in events infrequently
Are not comfortable with technology
Want quick access without extra steps
Tip: When reaching out to vendors for the first time, mention that the portal requires no sign-up. This removes a common barrier and increases response rates.
Mobile-Friendly
The Vendor Portal is fully responsive. Vendors can access it from their phone, tablet, or computer. Everything adjusts automatically to fit their screen.
What Vendors Cannot See
To protect your operations, vendors do not have access to:
Other vendors' information or booth assignments
Your internal notes or task lists
Financial details beyond their own payment
Your team's messages or internal communication
The portal is designed to give vendors exactly what they need -- nothing more, nothing less.
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