How vendor checkout works
This page explains what your vendors experience after they receive a payment link. Understanding the checkout flow helps you answer vendor questions and troubleshoot any issues.
The checkout experience, step by step
1. Vendor clicks the payment link
The vendor opens the link from their email and lands on a secure checkout page hosted by Vendor Space. The page displays:
Your event name
The vendor's company name
The booth type and its price
Any add-on products included with the link
The total amount due
2. Vendor reviews and customizes their order
If you included optional add-ons, the vendor can select or deselect them on this page. The total updates in real time as they make changes.
3. Vendor clicks "Pay"
After reviewing their order, the vendor clicks the Pay button and is redirected to Stripe Checkout, a secure payment page powered by Stripe. Here they enter their card details and complete the transaction.
4. Payment confirmation
Once the payment goes through:
The vendor sees a confirmation page thanking them for their purchase.
A confirmation email is sent to the vendor with a summary of what they paid for.
Back in Vendor Space, the vendor's pipeline stage automatically updates to Paid.
Key things to know
No account required. Vendors do not need to create a Vendor Space account to pay. The payment link is all they need.
Secure and unique. Each payment link is generated with a secure token tied to that specific vendor and event. Links cannot be reused or shared between vendors.
Stripe handles card processing. Vendor Space never sees or stores vendor credit card numbers. All payment data is handled securely by Stripe.
Tip: If a vendor reports that their link is not working, check their pipeline stage. If it already shows "Paid," the link has already been used. If the link has expired or been replaced, you can generate a new one from the Vendors tab.
After payment
Once a vendor pays:
Their pipeline stage moves to Paid automatically.
The transaction appears in your Transactions page with full details.
Funds are deposited into your connected Stripe account (minus the transaction fee).
Tip: You can view all completed payments from the Transactions page in your sidebar. See Viewing Transactions for more details.
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