How vendors access the portal
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Vendors do not need a Vendor Space account to view their information or interact with you. Every vendor gets a unique, secure link that takes them straight to their portal -- no passwords, no sign-up forms, no friction.
Each vendor portal link contains a secure token that identifies the vendor and their associated event. This means:
No login required. Vendors click the link and land directly on their portal.
Each link is unique. A vendor's link only shows their information -- they cannot see other vendors' details.
Links are reusable. The same link works every time the vendor needs to check their portal.
Vendors get their portal link in several ways:
When you send a vendor a payment link, the email includes access to their portal. After completing payment, vendors can continue using that same link to view their booth details, messages, and event information.
When you send a vendor a message through the Messages page or their company profile, the vendor receives an email notification with a link to the portal's Messages tab. This is often the first way vendors discover their portal.
You can also share a vendor's portal link manually. This is useful when:
A vendor needs to check their information but cannot find the original email.
You want to give a vendor access before sending a payment link.
A vendor contacts you asking how to view their details.
To find and share a vendor's portal link:
Go to Vendors in the sidebar.
Click on the vendor's name.
Copy the Portal Link from their profile.
Send it to the vendor via email, text, or any other channel you prefer.
Unique tokens
Each link is cryptographically generated and tied to one vendor company
Vendor-specific view
Vendors only see their own information, never other vendors' data
No shared credentials
There are no passwords that could be guessed or leaked
Company-scoped
Portal access shows only the vendor's own events, orders, booths, and messages
Tip: If a vendor reports that their link is not working, you can always copy a fresh portal link from their vendor profile and send it to them directly.
Can a vendor bookmark their portal link? Yes. The link remains valid, so vendors can bookmark it and return anytime.
What if I want to revoke a vendor's access? Removing a vendor from your event will deactivate their portal link.
Do vendors need to install anything? No. The portal works in any modern web browser on desktop or mobile. No apps or plugins required.
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