How vendors access the portal
Vendors do not need a Vendor Space account to view their information or interact with you. Every vendor gets a unique, secure link that takes them straight to their portal -- no passwords, no sign-up forms, no friction.
Token-Based Access
Each vendor portal link contains a secure token that identifies the vendor and their associated event. This means:
No login required. Vendors click the link and land directly on their portal.
Each link is unique. A vendor's link only shows their information -- they cannot see other vendors' details.
Links are reusable. The same link works every time the vendor needs to check their portal.
How Vendors Receive Their Link
Vendors get their portal link in two main ways:
1. Through a Payment Link Email
When you send a vendor a payment link, the email includes access to their portal. After completing payment, vendors can continue using that same link to view their booth details, messages, and event information.
2. Through a Direct Link You Share
You can also share a vendor's portal link manually. This is useful when:
A vendor needs to check their information but cannot find the original email.
You want to give a vendor access before sending a payment link.
A vendor contacts you asking how to view their details.
To find and share a vendor's portal link:
Go to Vendors in the sidebar.
Click on the vendor's name.
Copy the Portal Link from their profile.
Send it to the vendor via email, text, or any other channel you prefer.
Security and Privacy
Unique tokens
Each link is cryptographically generated and tied to one vendor
Vendor-specific view
Vendors only see their own information, never other vendors' data
No shared credentials
There are no passwords that could be guessed or leaked
Event-scoped
Portal access is scoped to the specific event the vendor is part of
Tip: If a vendor reports that their link is not working, you can always copy a fresh portal link from their vendor profile and send it to them directly.
Frequently Asked Questions About Portal Access
Can a vendor bookmark their portal link? Yes. The link remains valid, so vendors can bookmark it and return anytime.
What if I want to revoke a vendor's access? Removing a vendor from your event will deactivate their portal link.
Do vendors need to install anything? No. The portal works in any modern web browser on desktop or mobile. No apps or plugins required.
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