Payment reminders
Nobody likes chasing down payments. Vendor Space lets you set up automated reminders so vendors get a friendly nudge without you having to send individual follow-ups.
Creating a Reminder
Navigate to Communication in the sidebar.
Click the Reminders tab.
Click New Reminder.
Fill in the reminder details (see the table below).
Click Save to activate.
Reminder Settings
Type
Choose from: Payment Reminder, Onboarding Reminder, Document Reminder, or Custom
Event
Select which event this reminder applies to
Recipients
All unpaid vendors, specific vendors, or a filtered group
Message
Write your reminder text (a default template is provided)
Schedule
One-time on a specific date, or recurring at a set interval
Reminder Types
Payment Reminder
Sent to vendors who have not yet completed their booth payment. The email includes a direct link to their payment page so they can pay immediately.
Onboarding Reminder
Nudges vendors who have paid but have not completed their onboarding form. Useful for collecting setup requirements, insurance documents, and other pre-event details.
Document Reminder
Targets vendors with outstanding documents -- contracts that need signing, permits that need uploading, or insurance certificates that are missing.
Custom
A free-form reminder for anything else. Write your own subject and body, and send it to whichever vendors you choose.
Scheduling Options
You have two ways to schedule reminders:
One-Time
Pick a specific date and time. The reminder sends once and is marked as completed.
Recurring
Set an interval (for example, every 3 days or every week). The reminder continues sending until the vendor completes the required action or you manually stop it.
Tip: A good rhythm for payment reminders is to send the first one 7 days before the event, then follow up every 3 days. This gives vendors enough notice without feeling overly persistent.
Managing Active Reminders
From the Reminders tab, you can see all your active and past reminders at a glance.
Type
The reminder category
Event
Which event it belongs to
Recipients
How many vendors will receive it
Schedule
When it sends next
Status
Active, Paused, or Completed
Pause a reminder to temporarily stop it without deleting it.
Edit a reminder to change the message, recipients, or schedule.
Delete a reminder to remove it entirely.
Tip: Check the reminder status after your event date passes. Any reminders tied to past events should be paused or deleted to keep your communication clean.
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