> For the complete documentation index, see [llms.txt](https://vendorspace.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vendorspace.gitbook.io/docs/faq.md).

# FAQ

Quick answers to the questions we hear most often from event organizers.

***

## 1. Is Vendor Space really free to use?

Yes. Vendor Space does not charge a monthly subscription or setup fee. The only cost is a small platform fee that is automatically deducted as a percentage of each vendor payment you collect. If you are not collecting payments, you are not paying anything.

> **In short:** You only pay when you get paid.

***

## 2. How do vendors pay for their booths?

When you are ready to collect payment from a vendor, you send them a **payment link** directly from Vendor Space. The vendor clicks the link and is taken to a secure **Stripe Checkout** page where they can pay by credit or debit card.

Vendors do not need a Vendor Space account or a Stripe account to make a payment. They simply click, pay, and they are done.

***

## 3. Where does the money go?

Vendor payments go **directly into your connected Stripe account**. Vendor Space never holds your funds. The platform fee and Stripe processing fee are deducted automatically at the time of the transaction, and the remaining balance is deposited into your bank account according to your Stripe payout schedule.

| Step          | What Happens                                                          |
| ------------- | --------------------------------------------------------------------- |
| Vendor pays   | Payment processed through Stripe Checkout                             |
| Fees deducted | Vendor Space platform fee + Stripe processing fee taken automatically |
| You receive   | Remaining balance deposited to your Stripe-connected bank account     |

***

## 4. Can I use Vendor Space for multiple events?

Absolutely. You can create as many events as you need, and each one is tracked independently. Every event has its own vendor list, booth inventory, payment tracking, and analytics. This makes it easy to manage a full calendar of events from a single account.

***

## 5. Can vendors access their information without creating an account?

Yes. Vendors access their portal through a **unique, token-based link** -- no account, no password, no sign-up form. They receive this link when you send a payment link email, or you can share it with them directly. The link takes them straight to their event details, booth assignment, payment status, and messages.

***

## 6. What emails does Vendor Space send to vendors?

Vendor Space sends several types of automated emails on your behalf, all branded with your organization name:

| Email Type                | When It Is Sent                                                             |
| ------------------------- | --------------------------------------------------------------------------- |
| **Payment link**          | When you send a vendor their booth payment link                             |
| **Payment confirmation**  | Immediately after a vendor completes their payment                          |
| **Approval notification** | When you approve a vendor's application                                     |
| **Onboarding form**       | When you send the post-payment onboarding form                              |
| **New message**           | When you send a vendor a message through the messaging system               |
| **Reminders**             | According to the schedule you set (payment, onboarding, document reminders) |
| **Re-engagement invites** | When you run a campaign inviting past vendors to a new event                |

All emails include the vendor's unique portal link so they can easily access their information.

***

## 7. Can I embed application forms on my website?

Yes. Vendor Space provides an **iframe embed code** and a **direct link** for your vendor application forms. Copy the embed code from your form settings and paste it into your website's HTML. The form will display directly on your page, and submissions flow into Vendor Space automatically.

When embedded or shared via direct link, forms work as **standalone lead capture** -- submissions are saved as leads without being tied to a specific event. If you want vendors to apply for a specific event with product selection, share the **public event page** link instead.

> **Tip:** Place the embedded form on a dedicated "Become a Vendor" or "Apply Here" page on your website for general lead capture. Use event page links for event-specific applications.

***

## 8. How do I export my data?

You can export vendor lists and transaction records as **CSV files** from Vendor Space at any time.

**To export vendor data:**

1. Go to the **Vendors** page.
2. Apply any filters you want (by event, status, etc.).
3. Click **Export**.

**To export transaction data:**

1. Go to the **Transactions** page.
2. Apply any filters you want (by event, date range, etc.).
3. Click **Export**.

CSV files open in **Excel**, **Google Sheets**, **Numbers**, or any other spreadsheet application. Your export will match whatever filters you have applied, so you can get exactly the data you need.

***

## 9. What if a vendor needs a refund?

You can process refunds directly from Vendor Space:

1. Go to the **Transactions** page.
2. Find the transaction you need to refund.
3. Click **Refund**.
4. Confirm the refund amount.

The refund is processed through Stripe and returned to the vendor's original payment method. Depending on the vendor's bank, it may take 5 to 10 business days for the refund to appear on their statement.

> **Note:** Stripe processing fees on the original transaction are not returned when you issue a refund. The Vendor Space platform fee is refunded proportionally.

***

## 10. How do I contact Vendor Space support?

If you have a question that is not covered here, or if you run into an issue, you can reach us at:

[**vendorspace.io/contact**](https://vendorspace.io/contact)

Our team responds within **1 to 2 business days**. When reaching out, include as much detail as possible -- the event name, vendor involved, and a description of the issue -- so we can help you faster.

> **Tip:** Check this FAQ and the rest of the documentation first. Most common questions are answered here, and you might find a solution without needing to wait for a response.


---

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