Messaging vendors
Keep every conversation with your vendors organized in one place. Vendor Space gives you a built-in messaging system so you never lose track of important details buried in email threads.
How Messaging Works
Each vendor company has a single, continuous chat with your organization. There are no separate threads or subjects to manage -- just one ongoing conversation per vendor, similar to a text message thread.
Starting a Conversation
There are two ways to message a vendor:
From the Messages page:
Click Messages in the left sidebar.
Select a vendor from the list on the left.
Type your message in the chat area on the right and press Send.
From a vendor profile:
Navigate to Vendors in the sidebar.
Click on the vendor you want to contact.
Open the Messages tab in their profile.
Type your message and press Send.
How Messages Are Organized
All conversations are grouped by vendor company, with one continuous chat per vendor. You can quickly find the full history of your communication with any particular business.
Messages page
Vendor list on the left, active conversation on the right
Vendor profile
Messages tab with the full chat history for that vendor
Unread indicator
Badge on the vendor name when there are new replies
Email Notifications
When you send a message to a vendor, they receive an email notification with a preview of your message and a link to their Vendor Portal where they can read and reply. This means vendors do not need to check their portal repeatedly -- they are notified automatically.
When a vendor replies through their portal, you receive an in-app notification so you know to check your Messages inbox.
Replying to Vendor Messages
When a vendor sends you a message through their portal, it appears in your Messages page. Click the vendor's name to view the conversation and type your reply directly in the chat. Vendors are notified by email when you respond.
What Vendors See
Vendors access their messages through the Vendor Portal -- no Vendor Space account required. Their portal has a Messages tab with the same continuous chat view, showing all messages exchanged with your organization.
Tip: Use messages for booth-specific questions, setup instructions, or follow-ups. For bulk communication like event announcements, consider using re-engagement campaigns instead.
Best Practices
Be specific in your first message. Include the event name and any relevant details so the vendor has full context.
Check your inbox regularly. Vendor replies trigger in-app notifications and appear in your Messages page.
Keep it professional. Messages are tied to your organization, so every team member with access can see the conversation history.
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