Messaging vendors
Keep every conversation with your vendors organized in one place. Vendor Space gives you a built-in messaging system so you never lose track of important details buried in email threads.
Starting a New Conversation
There are two ways to message a vendor:
From the Sidebar
Click Messages in the left sidebar.
Click the New Message button.
Select the vendor you want to reach from the dropdown.
Type your message and press Send.
From a Vendor Profile
Navigate to Vendors in the sidebar.
Click on the vendor you want to contact.
In the vendor detail view, click Send Message.
Type your message and press Send.
How Messages Are Organized
All conversations are grouped by vendor, so you can quickly find the full history of your communication with any particular business.
Messages list
All vendor threads, sorted by most recent activity
Vendor thread
Complete back-and-forth history with one vendor
Unread indicator
Badge showing how many threads have new replies
Replying to Vendor Messages
When a vendor sends you a message through their portal, it appears in your Messages inbox with an unread indicator. Click the thread to read their message and type your reply directly in the conversation.
What Vendors See
Vendors access their messages through the Vendor Portal -- no Vendor Space account required. When you send a message, the vendor receives an email notification with a link back to their portal where they can read and reply.
Tip: Use messages for booth-specific questions, setup instructions, or follow-ups. For bulk communication like event announcements, consider using re-engagement campaigns instead.
Best Practices
Be specific in your first message. Include the event name and any relevant details so the vendor has full context.
Check your inbox regularly. Vendor replies come through the portal and appear in your Messages list.
Keep it professional. Messages are tied to your organization, so every team member with access can see the conversation history.
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